A brand is just a logo. It’s the people behind that brand which make it what it is. If those people managing and working behind that brand understand the value of good products, good services and good relationships, that brand will succeed. Social media has made this all too apparent in today’s hyper-connected world where [...]
More... →The majority of battle scars displayed by old lions were probably incurred in their younger days as they were nipped and swatted into the conformity of the pride.
More... →The Tory Treasury Board President, Tony Clement has been taking some heat for calling a teen a “jackass” on Twitter this week. You can read up on the full details here because I don’t really want to go all over it again. It should be noted that the teen started the interaction by chiding [...]
More... →I ran across an old post on Econsultancy today which featured a study the results of which show that a minority of people actually produce content via Twitter. At first I thought it was a new study (another one? sheesh!) and I leapt in to comment and then noticed it was from last spring [...]
More... →Word of mouth has become extremely powerful thanks to social media. Woe to those brands which don’t respect this power!
More... →For six weeks now, my wife and I have been waiting for a Sears to deliver the toddler bed we ordered for our daughter. From our experience, it appears losing orders and not documenting calls is standard procedure with this retailer. Several phone calls to their CS people have resulted in promises of discounts and [...]
More... →Random thoughts on Facebook Timelines via Tiwtter
More... →Why wait till Christmas to send out some thank yous? Why not make it a regular thing when social media makes it so easy to do?
More... →The transparency of Twitter means that you are either there, engaging and helping users find answers and (hopefully) satisfaction. Or you run the risk of validating people’s complaints about your products and brands simply by lack of involvement.
More... →Email, Twitter, Facebook and so on, it’s us who make it social media
More... →Google +1
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Tweets
- @scottcohen13 @martinlieberman Thanks for the tweets guys! 9 hours ago
- Senator Mike Duffy, frmr "journalist" doesn't like the media "hounding" him over his expenses fraud scandal. Payback Go Go Karma Payback! 9 hours ago
- I'm looking for a good local GTA handyman - not a company but a person. If you are one or know one, please let me know. 9 hours ago
- Sometimes the most amazing magic does the simplest things & sometimes the simplest things do the most amazing magic. http://t.co/eJOinH5ssm 13 hours ago
- @martinlieberman It's also a blatant example of ignorance on the author's part since he's swallowing the mayor's PR Koolaid ;). 13 hours ago


